Is there any human being working for Tubro Tax?

[xmasbaby0]

Yes and there are also a bunch of us who are volunteers here to help.  Post your question(s).

[CarolynM · Accepted solution]

Yes.

There are human beings who work for TurboTax answering questions on this forum.

There are human beings answering the phones.

There are human beings reviewing tax returns line by line with customers. 

We are all trying to help if you ask for tax advice or customer service. 

[skillman]

how do I talk to one

[xmasbaby0]

@skillman 

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday.

[captainal]

what is the telephone number to contact them?

[tagteam]

---

@captainal wrote:

what is the telephone number to contact them?

---

Use the link in the post immediately above your post.

[SweetieJean]

Support is closed on weekends after tax season.

[pgcoulis]

why the hell is it so difficult for those of us who need assistance to speak to anyone at your facility??

[xmasbaby0]

Phone support is not provided with the Free Edition.  If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there.  Otherwise, post your question here and someone will try to help.

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 9 p.m. Pacific time  beginning January 6

Or

https://twitter.com/TeamTurboTax

or

https://www.facebook.com/turbotax

[eccphtt]

I've been jerked around for quite some time.  I simply need to down TT Premier to my new PC which does not have a disk drive,  I bought Premier and simply cannot find a link to what I need.

[xmasbaby0]

Access your downloads here

https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

https://ttlc.intuit.com/community/tax-topics/help/activating-turbotax-cd-download-software/00/852971

To find your license code:

 https://ttlc.intuit.com/community/tax-topics/help/i-can-t-find-my-license-code/01/852973

https://ttlc.intuit.com/community/installing/help/i-bought-the-cd-but-my-computer-doesn-t-have-a-cd-...

[LindseyLO]

Please click here for TurboTax download.

[eccphtt]

Sorry, I am very new to this and was unable to call the company nor find a chat to help with my frustration.

[Henckfra]

I have been trying to talk to a human about my return which was rejected by the IRS.

When I was doing my taxes I had a question but the only response was a robotic

algorithmic checklist that didn't help. 

The IRS pointed out the problem and I understand the mistake that was caused by TurboTax's

poor explanation of the line item.

All is good with the IRS but I will not be using TurboTax next year due to their poor customer

communication. There are plenty of other services out there so my 10 year loyalty is now ended.