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Go to this TurboTax website to request a refund for the software purchased from TurboTax - https://support.turbotax.intuit.com/forms/refund-request.jsp
If you want to try to make it work,
Desktop crashing on Windows 7 says Solved with steps or you can sign up.
See things that worked for users on this thread
something to consider. I also have win7 and calling TT has not helped with problems. next year I'm sure you won't be able to use TT without win10 or a MAC.
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hallsoftware
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DickMonahan
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