The most common reason for this is due to a mismatch of information you input and what the bank has on file.
Make sure you follow EACH step below.
- Enter your credit card information manually. Don't use the autofill feature.
- Enter your credit card info exactly as you see it on your card, including any abbreviations, punctuation, middle initials, etc.
- The address you enter should be exactly as shown on your credit card statement. For example, if your statement has 123 Elm Street #3, don't enter 123 Elm St., No. 3.
- The phone number you enter should match the number on file with the credit card issuer.
If problems persist:
- Contact the card issuer at the number on the back of your credit card to validate the name, phone number, and billing address on file; or
- Pay your fees with a different card, if you have one. We accept VISA, MasterCard, Discover, and American Express.
The billing address on your credit card and the mailing address on your tax return have to match or you will get an error for paying with a credit card.
If they are not the same then change your mailing address to your billing address. Click on My Info on the left side of the screen. Edit you mailing address and Continue. Go back to the File section to make your payment.
After the payment has been approved, go back to My Info and change the address back to the originally entered on if you wish.
