You'll need to sign in or create an account to connect with an expert.
Which operating system are you using, Windows or Mac? Which tax year are you using? Where in the program is it "freezing"?
Sorry, I meant to post a complete question but couldn't at the time.
I am using a MacBook Pro, and Turbo Tax for 2023.
I am using Monterey 12.7.6 from an external disc because
I have to run an app on the Mac that doesn't work on Monterey but does on Mojave.
I am working on 3 different tax returns.
They all imported ok and seemed to be working.
I sent one to my son who continued to work on it and then sent it back to me with password protection on.
And it worked ok. So I closed the file and quit turbo tax for the day.
The next day I double clicked on a different return but the password protected one appeared.
I did not give the password because I did not want to use it.
The menu then acted strangely. It did not respond at all.
I couldn’t quit nor do anything else.
So then I force quit turbo tax.
I double clicked on the file I wanted to open and it did not work.
I tried to open from the menu but there was no response.
Then I double clicked on the password protected return and it too did not open.
Turbo tax was just frozen.
I rebooted the Mac. Turbo tax did not work.
I did not panic. Not. I looked for answers but found none.
I then reinstalled turbo tax, applied updates again, and opened the return.
It seemed to work ok. But then it froze again. I don’t know why.
Is there a way to fix it? Reinstalling and rebooting take a lot of time.
I’m afraid it will fail again. And there are no more tax extensions.
With the issues you are experiencing it would be best to contact TurboTax support for assistance.
See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
Still have questions?
Make a postAsk questions and learn more about your taxes and finances.
sandpipe1
New Member
al-small
New Member
callisl
New Member
Hawkpilot
Returning Member
pugshend
Returning Member
Did the information on this page answer your question?
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.