taxes were rejected. I’d like to cancel them and start over, but I already paid. I have another login under my husbands account and I want to start over there.

[xmasbaby0]

You received an email that we cannot see that tells you why your tax return was rejected.  

Some rejected returns can be fixed and re-filed.  Some have “un-fixable” reasons for the rejection and have to be mailed instead.

 What is the rejection code or rejection message? 

 If it was rejected for AGI—-your 2023 AGI might not be in the IRS system if you filed late.   Try using zero instead.

If filing with zero is rejected then file again but select the option that you did not file last year.  The IRS does not see that question and it will allow you to e-file with no AGI question.

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

[SteamTrain]

Another note.....IF you are Married and filing Separately (MFS) for some reason....and if your husband has already filed MFS on his account for 2024....then, you cannot use his account to prepare yours.  To attempt to do so would permanently destroy his 2024 MFS tax file.

[xmasbaby0]

And...."I already paid.."   You cannot clear and start over if you have a return that you already paid the fees for with online TurboTax.  That does not mean you cannot make changes to the rejected return.  You can still make changes and try to e-file it.    As for paying.....you paid for a return in the account you prepared the return in---and it can be filed by e-filing it or by mailing it.  The fee is the same whether you e-file or file by mailing the return in an envelope.   The fee you already paid will not be used to pay for you to use a different account.   When you use online TurboTax, you pay a separate fee for every return you prepare and file.    So if you try to change accounts and start over in a different account, you will pay again.