Spouse did not submit a return for 2019 and I'm getting efile rejection with IND-666-02 - If the Spouse SSN appears more than once in the e-File database, then 'PINTypeCd' must not have the value "Self-Select On-Line"

[DocGood]

Spouse did not submit a return for 2019 and I'm getting efile rejection with IND-666-02 - If the Spouse SSN appears more than once in the e-File database, then 'PINTypeCd' must not have the value "Self-Select On-Line"
They did submit last year before Apr 2019 for 2018 separately and it probably created another e-file pin in the database?
How do I get this fixed to be able to e-file 2019 jointly? I refuse to print and mail. This is a software glitch. Can anyone help? Tried to contact Intuit Turbo Tax, but their support is borked.

[SusanY1]

This message comes from the IRS Servers, not the TurboTax program.  Once a social security number is "used" in the e-File system, another return containing that social security number cannot be filed.  There is no workaround.  You will have to print the return and mail it.

The most common reason for this to occur for tax year 2019 is when a taxpayer has incorrectly filled out the nonfiler form for the economic impact payment ("stimulus check") previously.  

Other reasons can include being listed as a dependent of another taxpayer or, occasionally, identity theft.