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Level 1

Our account(s) at TurboTax are messed up. How can I contact a live person and get this cleared up?

 
3 Replies
Level 20

Our account(s) at TurboTax are messed up. How can I contact a live person and get this cleared up?

Messed up how?  Did you forget how to log in to your account?  Accounts cannot be merged or combined, so you need to choose one and stick with it.

 

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

 

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

 

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901535

 

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time.

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Level 3

Our account(s) at TurboTax are messed up. How can I contact a live person and get this cleared up?

why should i have to pay anything when it was your fault 

 

Level 20

Our account(s) at TurboTax are messed up. How can I contact a live person and get this cleared up?

@hardship5000
What does the above question have to do with the thread you posted in? We have no idea what you are talking about.