My turbo tax file froze when filing my return. Wht should I do?

[mgcasis]

It will not let me close the file

[GiseleD · Accepted solution]

You may want to log out, clear your cookies and cache, and then log back in. 

Here's how:

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

• Internet Explorer
• Mozilla Firefox
• Google Chrome
• Safari
• Safari for iOS (mobile devices)

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

Here are the official instructions for the most popular browsers:

• Google Chrome
• Mozilla Firefox
• Microsoft Internet Explorer 11 (use the drop-down on the upper right corner of that page for earlier versions)
• Microsoft Edge

Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.

[mgcasis · Accepted solution]

Hi GiseleD

Thank you so much.  That solved the problem.  When I opened turbo tax again it came right back to where I left off and nothing was lost.  I was then able to complete my tax submittal.

Thanks again   mgcasis