Re: It says box 15 is incorrect, whenever it’s not. how do i fix

It says box 15 is incorrect, whenever it’s not. how do i fix

posted

You may need to clear your browser's cache and delete the cookies stored on your computer. A full or corrupted cache can keep TurboTax from functioning properly.

Please see the below FAQ for instructions on how to clear the cache and delete cookies.

Clear Cache: https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

Delete cookies: https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

Also, try refreshing your browser and even try using a different browser if the issue persists. If none of these resolve the issue, please contact Customer Support for further assistance.

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