istalling turbo2020 get as far as authentication page and thts it

dentmaster1343 · ‎September 12, 2023

xmasbaby0 · ‎September 12, 2023

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

Customer support is available from 5 a.m. to 5 p.m. Pacific time daily

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

SteamTrain · ‎September 12, 2023

Do you get the Authentication box?

If not.....I "Think" 2020 may have been the year that some folks had to reduce their screen resolution before the authentication box would appear properly....but that's really a distant, hazy, memory.

____________*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*

NCperson · ‎September 12, 2023

@SteamTrain - your memory is correct!

@dentmaster1343 change the resolution so the screen is quite large, then trying installing the software again. it was a bug from 2020 that was never fixed. I suspect you can search the community and find some other posts about this issue. or maybe one of the other experts know how to find a thread on this issue

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istalling turbo2020 get as far as authentication page and thts it