I paid twice for filing each Federal and State returns. How do I get reimbursed? First payment receipt is for $104.98 on April 13; $109.18

[c88lagrone]

program prompted me to pay again so I assumed I had not paid. However, I already paid the full amount in April .  How will turbotax refund me?

[DoninGA]

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489
To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.
Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -
Note: The Call option will not be available when TurboTax Support is closed.
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[VolvoGirl]

Did you file from a different account than you paid for back in April?  Or maybe you bought the Desktop program then used the Online version?

Contact Customer Service
5am-5pm Pacific Time (8-8 Eastern) Every Day until Oct 25, 2019
And until 9pm (12 midnight Eastern) on Tue 10/15/19
https://support.turbotax.intuit.com/contact/

[70426]

on 12/28/19 I bought intuit turbotax at Sams club for $43.37.  On 2/29/20 we started using the program and it never asked us for the code ([product key removed]) and then at the end the program asked me to pay by credit card.  Order number is [removed] which I paid $42.79 on 2/29/20 with Visa card ending in[removed].  I have the Sams club receipt. So I paid twice

[CatinaT1]

See DoninGA's post above:

See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489
To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.
Submit your question/problem during business hours and then use the option for Call (a phone number will be provided for Call) to speak directly with a TurboTax agent -
Note: The Call option will not be available when TurboTax Support is closed.
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[VolvoGirl]

@70426   Sounds like you ended up using the Online version instead of the Desktop CD/Download program installed on your computer.  Did you install the program at all?  Did you maybe try to go online to download the program instead of installing the CD?  There is a link at the bottom of the download page that takes you to the Online version.  You should not click on that.

 You can ask for a refund for the Desktop program you didn't use.  If you had asked before you paid for online we could tell you how to switch back to the Desktop program you bought.