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Did you buy 2018 or 2019?
2018
I don't know. Better call in tomorrow.
Contact Customer Service
5am-5pm Pacific Time (8-8 Eastern) Monday - Friday
https://support.turbotax.intuit.com/contact/
Windows or Mac? Here are some links that might help
Access your downloads here
https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download
How to download your software purchase
Find your Windows Desktop download
How to install Turbo Tax on Windows
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