Re: I need to download my 2016 returns, so I tried to upgrade to PLUS, but I didn't realize I already selected it, so I selected Deluxe. How do I downgrade back to PLUS?

I need to download my 2016 returns, so I tried to upgrade to PLUS, but I didn't realize I already selected it, so I selected Deluxe. How do I downgrade back to PLUS?

I already filed for 2018. I'm just having issues with deselecting DELUXE, so I can go with PLUS. This system is extremely confusing. Please help someone!

posted

Since you have already filed the 2018 return and have now upgraded too far to Deluxe, you cannot downgrade it yourself. If you try to pay now, it will charge you 59.99 for Deluxe, and possibly 44.99 for a state return. But this can be resolved.

You'll need to phone TurboTax Support during business hours, tell them you accidentally upgraded too far after filing, and ask them to unlock the prior returns for you. They may not even charge you.

Hours are 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.

FAQ: What is the TurboTax phone number?
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632