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annabel_castaned
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I'm unable to enter my 2nd 1098 information. The screen is stuck. It keeps on spinning. I've turned off my computer, waited a whole night and still does the same thing.

 
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‎January 18, 2021 8:24 AM
last updated ‎January 18, 2021 8:24 AM
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BrandiLO
Intuit Alumni

I'm unable to enter my 2nd 1098 information. The screen is stuck. It keeps on spinning. I've turned off my computer, waited a whole night and still does the same thing.

Is this happening with the desktop or online version of TurboTax? Please try clearing your cookies and cache. For instructions, please click the following links: Clear Cookies - Clear Cache. If this does not work, I recommend clicking here to get in contact with customer care.

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‎January 19, 2021 3:45 PM
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