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I don't know what you are referring to for instructions and what exactly you are trying to "remove." But downgrading from Deluxe to a free product is not done through a "remove button."
TurboTax has 2 free products, but you are not in one of them. You appear to be using Online Deluxe Edition, which is a paid version--$60 for Federal and $50 for state, and if you choose to pay the fees out of your Federal refund, there is an additional $40 service fee ($45 for California filers.) I'll tell you about both free products below.
NOTE: If you haven't already filed, you may be able to change editions. If you have already paid/filed, then the following will not apply.
The regular Free Edition is for very simple returns and not everyone can use it. Certain forms are not available in Free Edition and require an upgrade to Deluxe, such as one of Schedules 1-3, itemized deductions, education credits, student loan interest, etc. Did you start in Free Edition and had to upgrade? If you haven't already paid or registered, and if you are sure you don't need Deluxe, you can use the "Clear and Start Over" feature to choose Free Edition, but depending on the complexity of your return you may not be able to use regular Free Edition. If you need to itemize deductions, for instance, or have one of the Schedules 1-3, etc., you won't be able to use it. See this FAQ on some situations where one cannot use Free Edition:
FAQ: Why do I have to upgrade from Free Edition?
https://ttlc.intuit.com/community/upgrading/help/why-do-i-have-to-upgrade-from-free-edition/00/26379
If you're sure you don't need Deluxe, here's how to start over:
FAQ: How do I clear and start over in Online TurboTax?
The other free product (TurboTax IRS Free File Program) is fully-featured and can prepare all the usual forms and schedules. It is even more powerful than Deluxe, if you qualify. For example, in addition to Schedules 1-3 it can prepare Schedule C, D, E, F, etc., and enter K-1. But one has to meet one of the qualifications to use. See below:
To qualify for free 2019 federal and state tax returns through the IRS Free File Program delivered by TurboTax, you just need to meet one of these requirements:
If you qualify for that program and want to use it, see these 2 FAQs:
FAQ: What is the TurboTax IRS Free File Program?
https://ttlc.intuit.com/community/choosing-a-product/help/what-is-the-turbotax-free-file-program/01/...
and
FAQ: How do I switch to the TurboTax IRS Free File Program?
It costs to much to file ,how can I change it ,I thought it was free?
@Thor2435 wrote:It costs to much to file ,how can I change it ,I thought it was free?
We don't know anything about your situation, what product edition you're using, any add-ons, etc. See this FAQ about reducing fees, and I'll also tell you about the 2 free products.
https://ttlc.intuit.com/community/charges-and-fees/help/what-can-i-do-to-reduce-my-fees/01/26051
NOTE: If you haven't already filed, you may be able to change editions. If you have already paid/filed, then the following will not apply.
The regular Free Edition is for very simple returns and not everyone can use it. Certain forms are not available in Free Edition and require an upgrade to Deluxe or higher edition, such as one of Schedules 1-3, itemized deductions, education credits, student loan interest, etc. Did you start in Free Edition and had to upgrade? If you haven't already paid or registered, and if you are sure you don't need a higher edition, you can use the "Clear and Start Over" feature to choose Free Edition, but depending on the complexity of your return you may not be able to use regular Free Edition. If you need to itemize deductions, for instance, or have one of the Schedules 1-3, etc., you won't be able to use it. See this FAQ on some situations where one cannot use Free Edition:
FAQ: Why do I have to upgrade from Free Edition?
https://ttlc.intuit.com/community/upgrading/help/why-do-i-have-to-upgrade-from-free-edition/00/26379
If you can use regular Free Edition, here's how to start over:
FAQ: How do I clear and start over in Online TurboTax?
The other free product (TurboTax IRS Free File Program) is fully-featured and can prepare all the usual forms and schedules. For example, in addition to Schedules 1-3 it can prepare Schedule C, D, E, F, etc., and enter K-1. But one has to meet one of the qualifications to use. See below:
To qualify for free 2019 federal and state tax returns through the IRS Free File Program delivered by TurboTax, you just need to meet one of these requirements:
If you qualify for that program and want to use it, see these 2 FAQs:
FAQ: What is the TurboTax IRS Free File Program?
https://ttlc.intuit.com/community/choosing-a-product/help/what-is-the-turbotax-free-file-program/01/...
and
FAQ: How do I switch to the TurboTax IRS Free File Program?
I have already submitted payment for $79.99, how do i cancel my order?
@agoodwifeto2 You do not say why you want to cancel or what order you want to cancel. Is this for TurboTax Advantage?
Billing issues must be resolved by customer support.
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
They are available from 5 a.m. to 5 p.m. Pacific time Monday-Friday
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