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Not sure what you did ---- you are posting from online Premier, which is a paid version of the software. There are free versions but you have to stay in the Free Edition or select Free File. Your income level does not mean that any version of TurboTax you want is free.
WHY DO I HAVE TO PAY? I WANT THE FREE EDITION
The information that you can enter in Free Edition is pretty limited now. Thanks to the new tax laws that began for 2018 returns, there are no more simple Form 1040EZ or 1040A's. Everything goes on a Form 1040 that has three extra "schedules" with it, and if you need any of those schedules, you are not able to use the Free Edition. Using the standard deduction instead of itemizing does NOT mean you will not need any of those schedules.https://ttlc.intuit.com/questions/4511011-what-happened-to-the-1040a-and-1040ez
https://www.irs.gov/forms-pubs/about-form-1040
If you qualify to use it, there is another full-featured free version of the software:
Try Free File:
You qualify if your income was $39,000 or less, or $72,000 or less if active duty military, or if you qualify for Earned Income Credit
https://ttlc.intuit.com/questions/1900583-what-is-turbotax-free-file-program
Note: If you do not qualify to use Free File then you will have to upgrade to Deluxe or higher in the paid versions of the software.
Online Deluxe $40 State software $40
Or—-Use this IRS site for other ways to file for free
https://apps.irs.gov/app/freeFile/
If your TurboTax fees are higher than expected, you can reduce them by removing add-ons:
See I think that because of what I am when I was filling it out I didn't qualify for the free. But I literally was only doing it for the stimulus. At this point I filed because I desperately need that money. And sucked it up. But its not good for turbo tax
Oh how we wish people would ask these questions BEFORE they go ahead and e-file. Not sure if you will get any help---but try calling customer support.
To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
Customer support is available from 5 a.m. to 9 p.m. Pacific time
No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”
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