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I haven't been able to sign into my turbo tax account on the app or website. When i try to login i get a notification that my account is locked..how do I unlock account

 
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2 Replies
jimmy1369
New Member

I haven't been able to sign into my turbo tax account on the app or website. When i try to login i get a notification that my account is locked..how do I unlock account

I started my tax return and didn't get to finish it.  I can't log back in, it keeps telling me I have to wait 15 minutes 

Irene2805
Expert Alumni

I haven't been able to sign into my turbo tax account on the app or website. When i try to login i get a notification that my account is locked..how do I unlock account

Please follow the instructions in this TurboTax Help article to get back into your account:  Account Recovery Request for your TurboTax Account

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