I got rejected by turbo tax so I went somewhere else to file my taxes...will i also get rejected there?

[mencinias061387]

Is it ok to file somewhere else since turbo tax rejected my return

[JeanneLO · Accepted solution]

If your federal return was rejected by the IRS using TurboTax e-file option, you can file through another company if you did not correct it and refile. But first, it is advisable to closely review the reason code in the email you received from us. If you correct the tax return you can refile in most instances through TurboTax and not have to go another provider.

https://ttlc.intuit.com/replies/3302275

[JeanneLO]

Also, if you have already filed through the other company then don't refile with TurboTax.
Yes, you may get rejected by the IRS through the other provider if you haven't correct the issue for the rejection.

[kylebaca16]

thank you very helpful

[Anonymous]

HOW DO FIX THIS ISSUE IRS SAY MY AGI IS NOT CORRECT REJECTED RETURN BUT IM 100 SURE AGI IS CORRECT. WHAT SHOULD I  DO

[crevels73]

request a free transcript of previous tax returns from the irs this may take 7-10 business days..

[Fatimar236]

IF I GOT REJECTED ON TURBOTAX BECAUSE IT SAYS MY BIRTHDATE IS WRONG BUT ITS NOT AND NEITHER ANYTHING ELSE IS WRONG, IVE GONE OVER IT MULTIPLE TIMES, AND I CANT GET AHOLD OF SSA OR IRS TO SEE IF THEY HAVE MY BIRTHDAY INCORRECT. CAN I REFILE THEM SOMEWHERE ELSE ?

[pk]

@Fatimar236 ,  (a) the rejection does not come from TurboTax  but from the taxing authority  ( IRS or the State );

(b) if you check and find that everything is correct, then only option is to file by mail -- this will mean a human will get involved  and  may solve the problem;  (c) IRS  uses SSA file to check name , SSN and Birthdate and sometimes the SSA file is wrong ( for whatever reason ).   If the error persists  then you may have to go visit the SSA local office and they can give  you a letter certifying your  birth date, name and SSN -- you may have to send this  to the IRS to update their records --- that is  worst case scenario -- generally getting human intervention may resolve the issue.

Hope this helsp

[Tylerlarimore]

Did turbo tax still charge u even tho you got rejected and went somewhere else? Customer support was telling me that even if I got rejected they are still guna charge me 200 whether I go threw them or not 

[CarissaM]

Yes you will still be charged if you are using a paid version to file. If you are rejected you can correct the rejection and re-file your return. 

[hlb8734]

Why did I get a phone call from intuit saying my federal return was rejected, yet I already received an email and text saying they were approved? And they still say approved on the website? 

[DawnC]

Because if you submitted your tax return here, they were pending until the IRS started accepting.   But then you also filed somewhere else and that return was accepted before the one you submitted on TurboTax.   Since your return was already accepted somewhere else, the one you completed here was rejected.   You can only file 1 tax return per year.   Once your social security number has been accepted on a tax return, any future returns with your social security number on them will be rejected.   @hlb8734

You can ignore the rejection notice if your tax return was accepted through another e-file service.  

[hlb8734]

I didn’t file through anyone but turbo tax. I am just replying to the thread because I can’t get any explanation. I just don’t understand why it says accepted on TurboTax yet I got a call saying it was rejected also. IRS still says pending not approved. I have to do an amendment anyway I just need to know if it was accepted or rejected to know if I can fix it and resend or amend after the fact. It’s just misleading and confusing. I’ll try and go by the IRS website not TurboTax I guess. 

[AmyC]

@hlb8734 TurboTax does not call people unless you asked us to call you. There are scammers that know millions of people use TurboTax. The best method to know what is happening is the IRS at Where's My Refund.

The IRS will reject or accept a return within 48 hours. If your return does reject, you can correct the situation and not have to file an amended return. If the IRS does accept, here is how to file an amended.

Once your return is accepted and the finances are settled, you can file an amended return. 

• Save a copy of the original return before doing an amended return. See: 
  • how to file an amended return.
  • I need to amend my state return.
  • Can I e-file my amended state return?
  • Can I e-file my 1040X to amend my return?
• Pay additional tax. Taxpayers who will owe more tax should file Form 1040-X and pay the tax as soon as possible to avoid penalties and interest. They should consider using IRS Direct Pay to pay any tax directly from a checking or savings account for free.
• Use separate forms if amending more than one tax year.
• Track amended return status online. Taxpayers can track the status of their amended tax return in English and Spanish using Where’s My Amended Return?  Amended returns take up to 16 weeks to process and up to three weeks from the date of mailing to show up in the system.

@hlb8734

[ladyshavon]

This is a common issue this year for some reason. My aunt and two of my nieces are getting the same rejection notices when filing with turbo tax. The code always mentions that it is the wrong AGI even thought he correct numbers are being entered and for one niece, this is her first file ever so that should definitely not be an issue. Mine was accepted but for some reason is on hold with the irs. This year has been incredibly frustrating. We even called in an an agent said my aunts was finally fixed only to have it reverse to rejected again.