You'll need to sign in or create an account to connect with an expert.
Changes can be made in Step 2 of the Review/Finish & File screens.
Part of that step is letting TurboTax know how you want to file each return you prepared (mail or e-File). As long as you have not e-Filed yet, you can go back to that screen and change the option to "File by Mail."
I KEEP RESELECTING FILE BY MAIL AND IT ISN'T WORKING!!!!
Try clearing your cookies and cache.
If you are stuck on a screen or it is blank in TurboTax you may need to log out and restart your computer, then log back in, or try another browser. You may need to clear your cache and cookies. Please see these TurboTax FAQ's for information on how to clear your cache and cookies:
To clear your cache use this TurboTax FAQ:
https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135
To clear your cookies use this TurboTax FAQ:
https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978
Still have questions?
Make a postAsk questions and learn more about your taxes and finances.
crystaloconnor10
Level 1
link888888
Level 1
Kiish2013
New Member
coulterdavid
New Member
martinnr_
New Member
Did the information on this page answer your question?
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.