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gussiesiler
Returning Member

I cant find my 2024 desk top download I paid for last year

 

 

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‎January 28, 2025 7:43 PM
last updated ‎January 28, 2025 7:43 PM
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JohnB5677
Employee Tax Expert
Employee Tax Expert

I cant find my 2024 desk top download I paid for last year

Please contact TurboTax support to get guidance.

TurboTax Support Phone Number

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‎January 29, 2025 9:13 AM
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VolvoGirl
Level 15

I cant find my 2024 desk top download I paid for last year

For 2023 or 2024?   Access your downloads here
https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download

 

Are you in the right account?  How to view all your accounts
https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/many-intuit-accounts-...

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

‎January 29, 2025 10:53 AM
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