Is it not allowing you to deposit any numerical digit at all in the entry box? Not even a single digit? Please confirm which particular screen you are trying it on and what Deluxe product you are using--desktop or online.
Or are you trying to enter the 6-digit IP PIN in the wrong place? It is NOT entered in the File section, which is for a 5-digit filing PIN.
NOTE: You didn't say if you are using desktop TurboTax or online TurboTax. All 3 methods work for Online TurboTax. The first 2 methods work for desktop TurboTax, too, although in the first method in desktop software you may see a link "Jump to IP PIN".
The IP PIN is a 6-digit Identity Protection PIN provided by the IRS to certain victims of ID theft.
Here's how to navigate to enter the IP PIN into TurboTax. I've listed 3 ways to get to the right place to enter the IP PIN. You only need to use one method. You can choose which method works for you the best.
Or here's an alternate navigation:
Or here's a third way:
THANK YOU! Method No. 2 finally worked. BTW, I have TurboTax Deluxe 2018 for Mac and I am using it on my desktop on a MacBook Pro. Your first method simply does not work - no search feature except for the "Help" menu - which is unable to find "IP PIN".
Appreciate the Sunday evening effort!
You're welcome. I can't comment in regards to the Mac software. I use a PC. The Mac version does not have an identical approach to things as the Windows software.
The windows desktop version has a search feature in the top right corner. When you enter IP PIN (without quotes), and click FIND, you get a result "Jump to IP PIN."
I don't know where the search feature is located on the Mac product, but I'll ask @macuser_22 to comment for future reference. In any case, it's a moot point since one of the methods (the traditional navigation method) has worked for you.