You can ask your question here in the user community and someone should be able to help. All users on this forum are real people, no robots.
Or you can wait till Monday and contact TurboTax support.
Support is open from 5am to 5pm Pacific time, Monday thru Friday
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
Try again Monday through Friday.
Phone support is not provided with the Free Edition. If you are using a paid version of the software or if you purchased PLUS you can get phone support when customer support is there. Otherwise, post your question here and someone will try to help.
To call TurboTax customer support
They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday
It shows you are using the Live service. Not sure what days they are available. How to connect to an expert in Turbo Tax Live