Re: How can I get my card replacement from green dot? I have done all the identification verification they asked and refused to send me a replacement

How can I get my card replacement from green dot? I have done all the identification verification they asked and refused to send me a replacement

They kept me on the hook for two months and two different case numbers. Who can I call to get my money? What can I do?

posted

Good afternoon @jmp1177 I am sorry you are having difficulty replacing your Green Dot card. As I do not have access to all of the facts and prior interactions, the best suggestion I have is to request a replacement card or a check. You can do this by either logging in to your Turbo Visa® Debit Card account or calling 888-285-4169 and reporting your card lost/stolen. The current card will be cancelled and the remaining balance will be transferred to a new card and mailed to the address on file. A lost/stolen card replacement fee may apply. More information can be found in your cardholder agreement

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