It looks like you are using Live Deluxe , a feature of which is on-demand access to a live CPA/EA tax expert by phone at TurboTax Support.
Here's how to use the Live feature you paid for to schedule a call for live help.
Hours are 5AM-5PM Pacific (8AM-8PM Eastern) Monday-Friday.
FAQ: How do I connect with a tax expert in TurboTax Live?
https://ttlc.intuit.com/community/expert-review/help/how-do-i-connect-with-a-tax-expert-in-turbotax-...
It's also possible someone might comment in this thread in this user community forum.