Hello - I didn't want the premier edition, I wanted the free edition. When I pressed back, it didn't give me the option to change

[crodawalt]

hello - I didn't want the premier edition, I wanted the free edition. When I pressed back, it didn't give me the option to change

[DoninGA]

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2019 online tax return. Click on Clear & Start Over.

OR -

Use the TurboTax Free File program if you are eligible - https://freefile.intuit.com/
If you are eligible you can use the TurboTax Free File Program which is free to file both a federal and state tax return. The Free File Program edition is a full featured personal tax program and on a separate website from the TurboTax online editions.

To qualify for free 2019 federal and state tax returns with the Free File Program, you'll need to meet at least one of these requirements:

• A maximum 2019 adjusted gross income (AGI) of $36,000; or
• You qualify for the Earned Income Tax Credit (EITC); or
• You served as active duty military (including Reservists and National Guard) with a maximum 2019 AGI of $69,000 (you'll also need a military-issued W-2).

[bjwatkins8211]

I want to change from premier to free!

[DoninGA]

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@bjwatkins8211  wrote:

I want to change from premier to free!

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The Premier online edition would only be needed if you have rental/royalty property income or you have investment sales.

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2020 online tax return. Click on Clear & Start Over.

[bjwatkins8211]

Doing it on my phone it doesn't give me the tool bar!

[DoninGA]

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@bjwatkins8211  wrote:

Doing it on my phone it doesn't give me the tool bar!

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There should be 3 horizontal bars on the top left corner of your TurboTax screen.  Click on those bars and the left side column should be available.

[DawnC]

As long as you haven't submitted payment, deducted the TurboTax fee from your refund, or registered, you can erase your return and start from scratch in TurboTax Online.

1. Sign in and select a topic to continue your return.
2. On the next screen, from the left-side menu, select Tax Tools, and then Clear & Start Over (select the menu icon in the upper-left corner if you don't see this menu).
3. Answer Yes in the pop-up to confirm.

@bjwatkins8211   There is no downgrade option.  You have to clear and start over, see above, and choose Free Edition.