Having trouble receiving the code to finish filing

Forum|Forum|7 years ago
June 1, 2019
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TurboTax Free Edition Online

Best answer by KatrinaLO

It can take up to 15 minutes for the code to be emailed to you and check your junk email folders too. (Don’t try to get a new code too soon, it will invalidate the old code and you’ll end up waiting longer.) Also keep in mind, you can’t get a code via text if you don’t have a phone number listed in your TurboTax account.

If you're still having issues, more information can be found in this FAQ:
https://ttlc.intuit.com/questions/3888138

If you are having trouble getting your verification code, see the TurboTax FAQ below for help: Contact TurboTax support for assistance with the verification code. See this TurboTax support FAQ on how to contact Support - https://ttlc.intuit.com/questions/3401489

If your email address is wrong and you still haven’t gotten your verification code, please see the FAQ below:

https://ttlc.intuit.com/replies/4690299

mesquitebean

Level 15

Are you referring to the email verification code during efiling? What kind of trouble? Are you expecting your code by email or text? If email, did you also check your spam/junk folders or other email addresses?

See if this FAQ and video help any:
https://ttlc.intuit.com/questions/2778258-what-if-i-m-having-trouble-with-my-filing-verification-code