Actually the Desktop program can do unlimited returns and efile 5 federal for free. You get 1 free state program download to prepare unlimited state returns in the same state. Then each state return including the first one is 24.99 to efile or you can print and mail state for free.
You can start a new Desktop return, go up to File-New. Or if you don't want to start hers over you can move her online return to the Desktop program.
To continue in the desktop version see this…….
https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...
FYI - Be sure to save frequently, go up to File-Save or Save As. Save each return with a name you can tell apart from another one. Especially if another return has the same name or initial. Like a father and son. Or if you have the same name the second return might overwrite the first one.
The tax returns end in .tax2019 and should be saved in your Documents then in a Turbo Tax folder.