Efile transmit loop. App will not allow you to fix incorrect AGI field!

Forum|Forum|1 month ago
April 16, 2026
1 reply
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Efile transmit loop. App will not allow you to fix incorrect AGI field!

After excessive rejections. The 'help me fix' button DOES NOT HELP!
I want to correct if I inputted the AGI number incorrectly BUT THE APP DOES NOT ALLOW ME TO GET TO THAT STEP! The app will just re-submit the efile w/o allowing me to check the AGI or change the 5-digit turbotax PIN

HELP!

My original post is here:
https://ttlc.intuit.com/community/after-you-file/discussion/app-path-to-change-last-years-agi/00/3901253

Thx

MarilynG

Level 15

No, your AGI must have been fine, or you would have been Rejected for that, with a different error message. The IRS is using your IP PIN to identify you, rather than your AGI. It's all for ID verification, they're not comparing your AGI to your last year return. Just fix the IP PIN and refile.

@turbotaxisterrible

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turbotaxisterribleAuthor

Level 2

Thank you for responding ...however....

You're still not answering my question. I want to review what the AGI entry IS !!!
I wish I could have a remote desktop session with you....to show you that I've RE-INPUTTED carefully the IRS IP PIN number into the proper field of the 'primary' member pin then clicked on 'save'. I am inputting the number I have obtained directly from the IRS website ( 6-digits !) and entered it into the proper field under "Other tax situations' section. You're telling me not to believe my eyes and copying skills to get the current IRS IP PIN directly from the IRS website and inputting that into the turboxtax app section to edit IP PIN section.

I'm starting to believe there is a deliberate bug in the turboxtax app to frustrate users to settle and just mail in the 2025 return
The reject error states a conflict with primary IP PIN which is me....but the app will NOT transmit the IP PIN that I have edited because the IRS continues to reject the IP PIN that they are providing.

Please effectively help me

Thank you

MarilynG

Level 15

If the IRS continues to reject your return for the correct IP PIN (verified at their site) and you've manually entered it (without any extra spaces), if you're using TurboTax Online, I'd recommend closing the program, clear your Cache and Cookies, and re-open TurboTax in an 'incognito' browser window and try efiling again.

If you're still rejected for the IP PIN, call the IRS at 800-908-4490 (from the IP PIN site) or the main number 800-829-1040, or Contact TurboTax Support. This is definitely an IRS issue; we definitely don't want you to have to mail your return.

@turbotaxisterrible

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