eFile problem - Filed joint return (husband and wife) but AGI ask for husband AGI and then wife AGI? (also not updates since installed)

[xmasbaby0]

If you filed a joint return for 2019 then enter the amount on line 8b of your 2019 return for each of you.  it is the same amount for each spouse.

[acsantaromana]

entered same AGI on both husband and wife still did not work.

Uninstalled Turbotax and Installed again, still did not work.

[xmasbaby0]

You received an email that we cannot see that tells you why your tax return was rejected.  

Some rejected returns can be fixed and re-filed.  Some have “un-fixable” reasons for the rejection and have to be mailed instead. What is the rejection code or rejection message? 

 If it was rejected for AGI—-be aware that many 2019 returns took so long for the IRS to process that your 2019 AGI might not be in the IRS system.   Try using zero instead.

If filing with zero is rejected then file again but select the option that you did not file last year.  The IRS does not see that question and it will allow you to e-file with no AGI question.

Or—-if you filed as a “non-filer” just to get the stimulus check on a 2019 return, try using $1 as the AGI.

https://ttlc.intuit.com/community/agi/help/where-do-i-correct-my-agi-in-turbotax-online/00/26311

If that does not work and you still cannot e-file, then print, sign, and mail your tax return.

[acsantaromana]

Filed 2019 returns by mail in  October or November, may not have my AGI in system. Thanks

[EbonyL122824]

@acsantaromana You may be able to put 0 as your AGI and have it get accepted. If your tax return is constantly getting rejected due to your AGI, you will need to print and mail your tax return. You can follow the directions in this TurboTax FAQ to do so.