If you are using TurboTax online, please try this:
Refreshing your browser and clearing out your cache and cookies may resolve the issue, the articles below will help. After performing these steps log out of TurboTax and then back in. If the issue still persists please try a different browser.
This one shows how to delete your cookies.
https://ttlc.intuit.com/replies/3301745
This one will help you clear your cache.
https://ttlc.intuit.com/replies/3302272
If you continue to have problems please contact Technical Support using this form:
https://support.turbotax.intuit.com/contact/
If you are using a CD/Download product here is more troubleshooting information:
Troubleshoot installation and running TurboTax for Windows
Here are some helpful tips for downloading TurboTax on Mac.
https://ttlc.intuit.com/community/installing/help/how-do-i-install-the-turbotax-software-for-mac/00/...
And by clicking on TurboTax for Mac download won't install after double-clicking, you'll find help for installing the software
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