Desktop software crashes repeatedly when retrieving state forms (Windows Premier)

[jjd2389]

I downloaded the desktop premier software in order to finish my very late 2018 taxes. The software crashes whenever it:

• Tries to download the state form
• Attempts to save when I get to the state section on a new return
• I attempt to sign in

I'm not sure if it's related to any time it tries to access the internet/turbotax server. However it has been very aggravating. I have tried uninstalling/reinstalling, repairing, administrator privileges, windows 8 compatibility mode, etc. It seems to open my saved return fine but I get an error 190 message saying I need to download the state forms, but when I attempt to do so, it crashes.  

Please help!

[tagteam]

You should contact Support (link below) during regular business hours for this issue.

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632