Customer service contact

[JeanneLO]

@Mwisespirit81

If you have an offset the IRS will divert your refund before it is sent for payment of your TurboTax fees. If you would like a deferment please contact us to inquire if you are eligible.

[christopherfrance]

When I verified my email account it did not send me a 6 digit code to enter

[lisastalmaker]

This have been the most horrible experience I have encounter . All I need is the address I used and banking information I used when I filed my taxes in 2018

[lisastalmaker]

Can I please get the address and banking information that I used when I filed taxes 2018

can you please use this email address [email address removed]

[allenhv45]

I was charge $107 for the 2020 software  on 12/07 but have not received the download. I also did not request the software. you just charged me anyway.

[AnnetteB6]

You will need to contact customer service directly for assistance.  See the following TurboTax article for details.

How do I contact TurboTax?

@allenhv45

[chiongie]

We thought we had automatic renewal of Turbotax Deluxe edition (CD) to send to our home.  We have not seen any information/confirmation of such order.  What happened?  

[CarissaM]

You can check your subscription status by doing the following: 

1. Sign in to TurboTax Advantage.
2. Select TurboTax Advantage on the right side of your screen.
   • If you only see Sign up now, your subscription is already canceled or you're in the wrong account. Use our Account Recovery tool to get a list of all your TurboTax accounts, then sign in under the right account.

If you need additional assistance, please click here to contact customer support. 

[KathrynG3]

To contact customer support, see: What is the TurboTax phone number?

[JLYTCH]

PLEASE tell me how I can speak with a live person. 

[HeatherPLO]

@JLYTCH

For further assistance by phone, please reach out to us directly using the Help Article here.

[JLYTCH]

I have no idea as to what you are talking about. I can't get through on your phone line and I need to discuss my Turbo Tax product refund. 

[JLYTCH]

I don't see a phone number. Can you give it to me, please? 

[DoninGA]

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@JLYTCH wrote:

I don't see a phone number. Can you give it to me, please? 

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See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

[JLYTCH]

My online Turbo Tax "product" does not work. You technician could not fix it and I requested a refund for the "product" and I have not received it. How do I proceed to get my money back????