Cannot log in turbo app

[rm2051319]

I tried to log-on to check my credit and the app says that my information does not match what you have on file, so I went into the turbotax website, and everything is the same. I tried variations of my address and I get the same message. 

[tagteam · Accepted solution]

For the Turbo app, you can get further support on their Facebook and Twitter sites.

Facebook: https://www.facebook.com/IntuitTurbo/?ref=br_rs

Twitter: https://twitter.com/intuitturbo

[scottmon689]

it will not accept my password

[je00143]

Keep getting err message on log in I have been working on a return and cannot close the program. I have changed passwords and all I get is Hmmn=m we have q slight snag.  HELP!!

Thank you.

[JeanneLO]

@je00143

Your information for your tax return will automatically save. It sounds like you are in a reset password loop. Clear your browser, internet cookies, cache, close the browser and re-open it. You can also try using a different browser.

To clear your cache use this TurboTax FAQ

To delete your cookies use this TurboTax FAQ

[Pkbhalla]

i need to one more tax return. HELP NEEDED TO GET STARTED.

[mesquitebean]

---

@Pkbhalla wrote:

i need to one more tax return. HELP NEEDED TO GET STARTED.

---

Are you wanting to prepare another Federal tax return for another person?  That person would need their own account.

You cannot use the same account for a second return.  If you try to prepare a second return in the same account, it will overwrite your original return and make it unrecoverable.

The second return would need to be prepared in a separate account (separate User ID).   You can use the same email address for notification purposes in up to 5 accounts, but each User ID has to be unique.

 FAQ:  How do I start another return in Online TurboTax?
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-start-another-return-in-turbotax-onli...

[mesquitebean]

Are you wanting to prepare another Federal tax return for another person?  That person would need their own account.

You cannot use the same account for a second return.  If you try to prepare a second return in the same account, it will overwrite your original return and make it unrecoverable.

The second return would need to be prepared in a separate account (separate User ID).   You can use the same email address for notification purposes in up to 5 accounts, but each User ID has to be unique.

 FAQ:  How do I start another return in Online TurboTax?
https://ttlc.intuit.com/community/using-turbotax/help/how-do-i-start-another-return-in-turbotax-onli...