Cancel my order

[tami7577]

I need to cancel one of the orders I paid for. I paid for two items. One by mistake. Please help me.

[jerry2000 · Accepted solution]

This is a user to user support forum with no access to your account or your records. You will need to contact TurboTax customer support.
You can contact TurboTax customer service/support on Monday.  At either link:
https://ttlc.intuit.com/replies/3300041
https://ttlc.intuit.com/questions/3401489

[karrielf]

i dont have the right computer for this download. my computer skills are lacking. dont really know what im doing. please cancel both orders

[VolvoGirl]

@karrielf   Sorry this is just a user forum and we can't help you here.  Call cupport

Contact Customer Service
5am-5pm Pacific Time (8-8 Eastern) Monday - Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

[Chrisandjudyturner77]

I accidentally paid on my credit card but I misunderstood and need the order cancelled. Please reverse the charges and refund my $80. Thank you. God bless. Merry Christmas

[xmasbaby0]

@Chrisandjudyturner77 

This is the public user forum.  No one here can access your account or authorize any sort of refund for you.  You can make your request with Customer Support.  Use the word ”billing” instead of the word “refund.” 

https://ttlc.intuit.com/questions/1899263

To call TurboTax customer support

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday

[madhotch]

Not able to download TurboTax program to my computer.    Want to cancel order or convert it to CD.

[VolvoGirl]

@madhotch  What kind of computer?  Where does it get stuck?    Any error message or code?  

If you are having trouble downloading to Windows

https://ttlc.intuit.com/community/installing/help/troubleshoot-turbotax-for-windows-download-issues/...

Turn off your antivirus.  Use a different browser to download it like Chrome or FireFox.  It doesn’t like IE11.

[Cruztasha8]

I really don't want turbox tax can u please cancel it for me and thanks

[BrandiLO]

You may use the TurboTax Online software without charge up to the point you decide to print or electronically file your tax return. Printing or electronically filing your return reflects your satisfaction with software, at which time you will be required to pay or register for the Services. There will be no refunds. For more details please click here. 

If you not yet paid for services and have not submitted your return, you are free to go elsewhere to file. As long as you meet the requirements, you can also clear your return and start over by clicking here and following the directions. 

[lesliesalgado73]

hello I can no find my taxes from 2018 and i request to the IRS but they told me is going to be 2 weeks so they can sent my taxes?

[BillM223]

If you need a copy of your 2018 tax return, and you cannot find it here on TurboTax (you can find it here only if you did your return on TurboTax online and are using the same account), then you can get a copy of your transcript from the IRS for returns from the last three years.

It sounds like you may have done this; however, if not, go to the IRS's Get a Transcript. In many cases, you can get the transcript while still online. In other cases, you will have to wait for the mail.

Note that if you ask for the tax return transcript, you will not get an exact copy of the forms, but you should get all the forms and line numbers as well as the data on your return. For most uses (like looking for your AGI or amending your return), this is sufficient.

[walter5437]

cancel my return

[ChondelLO]

If your return has already been filed, it cannot be canceled.  As long as you haven't submitted payment, deducted the TurboTax fee from your refund, or registered, you can erase your return. For information on how to clear your return, please click the link below.

How do I clear and start over in TurboTax Online? - Community

[MZDHO]

Please cancel my irs tax payment