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christineerbacher2448
New Member

Can't download via disk and online download substitute stopped

I bought the CD, thinking I had a CD player, but don't. The Help substitute with code got interrupted and cannot be repeated as the record number and download codes can only be used once. So I am stuck. Any help on how to restart that process?

3 Replies
PaulaM
Employee Tax Expert

Can't download via disk and online download substitute stopped

You can contact TurboTax again here What is TurboTax number?

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christineerbacher2448
New Member

Can't download via disk and online download substitute stopped

Thanks. It has been multiple hours and still awaiting a call back, because 4/15. Sigh. 

Kat
Level 15
Level 15

Can't download via disk and online download substitute stopped

A TurboTax Moderator will reach out to you directly.  Please check your email (and maybe your SPAM folder) for an email.

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
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