turbotax icon
turbotax icon
turbotax icon
turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

GinoB2014
Returning Member

Tax Year Prior to 2020: Can I talk to someone about finding my activation code. Downloaded directly. Cannot find email or download.

I only found a 9 number code on the box.  Each time I check to download I am asked to pay againfor TurboTax Deluxe.  Surely there is a way to avoid paying again.

GinoB2014
Returning Member

Tax Year Prior to 2020: Can I talk to someone about finding my activation code. Downloaded directly. Cannot find email or download.

When Iask to download I am requested to pay aconsiderable fee.  Why is that I purchased the Turbo Tax Delux CD and activated.  I do not have a 16 number activation code anywhere on the box or CD

GinoB2014
Returning Member

Tax Year Prior to 2020: Can I talk to someone about finding my activation code. Downloaded directly. Cannot find email or download.

Can you help me find  a download that does not require me to purchase Turbo Tax again?

GinoB2014
Returning Member

Tax Year Prior to 2020: Can I talk to someone about finding my activation code. Downloaded directly. Cannot find email or download.

Why do I need to pay for the download?

Tax Year Prior to 2020: Can I talk to someone about finding my activation code. Downloaded directly. Cannot find email or download.


@GinoB2014 wrote:

When Iask to download I am requested to pay aconsiderable fee.  Why is that I purchased the Turbo Tax Delux CD and activated.  I do not have a 16 number activation code anywhere on the box or CD


Your license code is a 16-character combination of letters and numbers for the TurboTax 2020 software only.

 

If you obtained the TurboTax CD from an authorized retailer, your license code is printed on the front of the insert in your box.

If you obtained the TurboTax CD directly from TurboTax.com, your license code is printed on the packing slip.

If you obtained the TurboTax CD through TurboTax Advantage, your license code is printed on the envelope.

 

If you still cannot find the code then contact TurboTax support.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Lily2014
New Member

Tax Year Prior to 2020: Can I talk to someone about finding my activation code. Downloaded directly. Cannot find email or download.

did not get my incom tax

 

Tax Year Prior to 2020: Can I talk to someone about finding my activation code. Downloaded directly. Cannot find email or download.


@Lily2014 wrote:

did not get my incom tax

 


Did you e-file your tax return and was it accepted?
Only the IRS and your State control when and if a Federal or State tax refund is Approved and Issued.

 

You complete your tax return by finishing all 3 Steps in the File section. In Step 3, to e-file your tax return, you must click on the large Orange button labeled "Transmit my returns now".

 

After completing the File section and e-filing your tax return you will receive two emails from TurboTax. The first email when your tax return was transmitted and the second email when the tax return has either been accepted or rejected.

 

Note - Once a tax return has been Accepted by the IRS or a State, TurboTax receives no further information concerning the tax return or the status of any tax refund.  Only the taxpayer listed on the tax return can obtain the status of a tax refund or a tax return.

 

To check the status of an e-filed return, open up your desktop product or log into your TurboTax Online Account. You can find your status within the TurboTax product.
If accepted by the IRS use the federal tax refund website to check the refund status - https://www.irs.gov/refunds
If accepted by the state use this TurboTax support FAQ to check the state tax refund status - https://ttlc.intuit.com/questions/1899433-how-do-i-track-my-state-refund

 

After the tax return has been Accepted by the IRS (meaning only that they received the return) it will be in the Processing mode until the tax refund has been Approved and then an Issue Date will be available on the IRS website.
See this IRS website for federal tax refund FAQ's - https://www.irs.gov/refunds/tax-season-refund-frequently-asked-questions

M2201
New Member

Tax Year Prior to 2020: Can I talk to someone about finding my activation code. Downloaded directly. Cannot find email or download.

Can't find my box for code

Tax Year Prior to 2020: Can I talk to someone about finding my activation code. Downloaded directly. Cannot find email or download.

Your license code is a 16-character combination of letters and numbers for the TurboTax 2020 software only.

 

If you obtained the TurboTax CD from an authorized retailer, your license code is printed on the front of the insert in your box.

If you obtained the TurboTax CD directly from TurboTax.com, your license code is printed on the packing slip.

If you obtained the TurboTax CD through TurboTax Advantage, your license code is printed on the envelope.

 

If you still cannot find the code then contact TurboTax support.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Tax Year Prior to 2020: Can I talk to someone about finding my activation code. Downloaded directly. Cannot find email or download.

I checked the order confirmation email and the downloads page.  Now what?

Tax Year Prior to 2020: Can I talk to someone about finding my activation code. Downloaded directly. Cannot find email or download.

@noblesw 

 

What are you asking about ?   You have tacked onto a thread about activation codes ... so did you download the installation file & install it yet ?  

Tax Year Prior to 2020: Can I talk to someone about finding my activation code. Downloaded directly. Cannot find email or download.

I downloaded the product, and installed it.  I cannot, however, get past the license number.  I don't have one.  It is not on the order confirmation email nor does it show on my downloads page.

Tax Year Prior to 2020: Can I talk to someone about finding my activation code. Downloaded directly. Cannot find email or download.

i have the installation code but it is being rejected

Tax Year Prior to 2020: Can I talk to someone about finding my activation code. Downloaded directly. Cannot find email or download.

mbrister
Returning Member

Tax Year Prior to 2020: Can I talk to someone about finding my activation code. Downloaded directly. Cannot find email or download.

The activation code will be provided, once the product is out of the pre-order status.

Use your Intuit Account to sign in to TurboTax.
By selecting Sign in, you agree to our Terms and acknowledge our Privacy Statement.
message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question
Manage cookies