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Anonymous
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Can i delete an account i never finished any of my claims in?

or can I add one of the accounts to the other?
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3 Replies
ColeenD3
Expert Alumni

Can i delete an account i never finished any of my claims in?

You don't need to delete an account. You have two options, you can clear and start over or you can begin a new one with a new user name.

 

You can't combine accounts.

 

As long as you haven't submitted payment, deducted the TurboTax fee from your refund, or registered, you can erase your return and start from scratch in TurboTax Online.

  1. Sign in and select a topic to continue your return.
  2. On the next screen, from the left-side menu, select Tax Tools, and then Clear & Start Over (select the menu icon in the upper-left corner if you don't see this menu).
  1. Answer Yes in the pop-up to confirm.

Can i delete an account i never finished any of my claims in?

Okay so what if I completed one return with one account an didn’t with another I started with? I’m pretty sure I canceled the other account. But it’s been over 21 days an both my refunds have been accepted. I have yet to receive either one of my refunds. Is there any particular reason it hasn’t been giving to me yet nor my stimulus? 

EbonyA
Expert Alumni

Can i delete an account i never finished any of my claims in?

Whichever account you completed your tax return with is where your focus should be. Due to the ongoing effects of the pandemic, the IRS has been experiencing major delays with the processing of returns, updates etc. If it has been more than 21 days please see this FAQ. You may also review this FAQ for general information on why some refunds take longer than others @Topshelf_stough92.

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