Reauthorization on all my old (2019-2023) turbo tax software is happening to me. Some of the purchases were physical and I have the documentation. 2023 and 2024 were digital downloads and the license code was an email matter. I made the mistake of not keeping the email. Getting a new code from Turbo Tax was meet with 2.5 hours of resistance. They wanted me to go to COSTCO to get the code! I pointed out that not only did COSTCO not have the code that the service representative could not give me the code because she did not have access to that information. I waited on hold for 2.5 hours and demanded a FREE download of 2023 with a new code. At first I got " I cannot do that" ! I had preciously had a corrupt 2019 version and got them to give me another download so I knew that getting a downloads was possible. I got an email for 2023 but the link did not work. I was in luck because the email HAD THE CODE. I plugged the email code into my existing download and it worked! So you actually do not need the software download if you had the software just the code. I have used TURBO TAX for 15 years or more but I cannot tell you how much this all annoyed me. Who in their IT department decided to require reauthorization for old software? He/she should be fired! Talk about unintended consequences. Again 2.5 hours to get my 2023 software to function. Their solution was to pass the buck or pay again. Shame on you Intuit! I hope this gets some reads.
