Are you no longer offering free tax services?

[SteamTrain]

Sure......BUT...

1) only for the very simplest of tax returns.  Essentially W-2-only tax returns with only the Std Deduction.  No itemized deductions, no investment income , no 1099-MIsc......i.e.  W-2 income, interest, and some dividends  (also can have 1099-R, and SSA-1099 forms....but too many details to post them all)

and

2)  You appear to have upgraded to "LIVE BASIC"....which is not free because you have decided you want to have someone review your tax file before you file it.

You can supposedly remove "LIVE" as follows:

https://ttlc.intuit.com/community/downgrading/help/how-do-i-remove-turbotax-live/01/27312/highlight/...

[mesquitebean]

TurboTax has 2 free products.   The Free Edition is for very basic returns as SteamTrain mentioned on this page.  If you chose "Live Basic" that is essentially the Free Edition plus a paid upgrade to the Live feature.   Live Basic is 79.99 for Federal and 34.99 for state.  The Live component allows for on-demand tax help from a CPA/EA tax expert, who will also review your return prior to filing.   SteamTrain's post also tells you how to remove Live if you want to go back to regular Free Edition.

TurboTax also  has another free product called the TurboTax Free File Program.  It is free for both Federal and State--IF you meet just one of the qualifications.   It can handle all the usual forms without the limitations of regular Free Edition.    You have to meet only ONE of these qualifications:

1) 2018 AGI of $34,000 or less or

2) Eligible for EIC (earned income credit) or

3)  Active duty military including Reservists/ National Guard with military W-2 and 2018 AGI of $66,000 or less

See this FAQ for more info:
https://ttlc.intuit.com/questions/1900583-what-is-turbotax-free-file-program

If desired, here's how to switch and start over in TurboTax Free File Program.
https://ttlc.intuit.com/questions/2026912-how-do-i-switch-to-turbotax-free-file-program

NOTE:  If you switch to Free File Program by that method, and find out later you don't qualify,  you won't be able to go back to regular Online TurboTax in that same account.  So instead of switching that way, if you wish you could start a new account (User ID) at the Free File Program website, which would maintain the option of returning to the other Online TurboTax account, if necessary.