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If you are having issues with a specific card, you can always reach out to our customer service department to assist you with purchasing TurboTax.
Please follow the instructions below to contact us:
The above is the best and most efficient way for you to connect with the right person so that you can get the help you need. If you still require assistance, you can contact us at (800) 446-8848.
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
If the address on your return is NOT the exact same as the BILLING address the card has on file the payment will not be authorized.
Fixes :
Return to the MY INFO page and enter the same address as the C/D card for now, go to the FILE tab to pay then return to MY INFO to enter the current address before you file.
OR
Update your address on the C/D card ... this may take a couple of days to update in the system so you can use it.
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