QR

Forum|Forum|28 days ago
May 11, 2026
1 reply
7 views

Why do I need to scan the QR code, why can I just enter my driver license number and what if I don't have a current ID

HollyP

Employee Tax Expert

I assume that you are trying to verify your identification in the account recovery process. In this case, you must use the QR code to take a picture of your identification: driver’s license, state ID, or passport. You may be able to recover your account by following the other steps detailed here: I need help signing in to my Intuit Account

For your security, only you can make changes to your Intuit Account. Our specialists can't update or modify your account information.

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