purchased a turbo tax deluxe from a store retailer and the product code is not working

[VolvoGirl]

Did you buy a License Code for the Online version or for the Desktop program?

I see that Amazon, Best Buy, Sam’s, Staples and Walmart are now selling a license code for the Online verison.  How to use the Online License Code.  It is for federal only. State is additional.
https://ttlc.intuit.com/turbotax-support/en-us/help-article/register-activate-services/como-empiezo-...

But mainly the License Code is for the Desktop program.

How to install and Activate the Desktop Download program with a License Code

How to install TurboTax CD/Download software with license code

For 2025 You will need Windows 11 or Mac OS Sonoma 14 or later

[SharonD007]

Contact TurboTax. Refer to the TurboTax Help article What's the TurboTax phone number? for contact information,.