Printing in TurboTax Deluxe 2022 Desktop

[eqjones]

No matter how I initiate the process, no matter where I initiate it from, I can't generate a PDF in TurboTax Deluxe 2022 Desktop. (This is on a Macbook Pro.)

TT processes my info and then just hangs with an infinite "spinning beachball of death."

I've reinstalled from my CD twice with no joy, so I"m guessing it's a bug.

[KatrinaLO]

Try switching data storage to the cloud. If you change to a pdf, then choose the destination as the downloads folder and generate the pdf, you should be able to print. 

[eqjones]

Thanks for responding.

I'm sorry, but I'm not following you...or you're not following me.

I can't generate a PDF on my desktop, so what do you suggest that I switch to the cloud?

Is it possible to run the app itself from the cloud?

Thanks, again.

[KatrinaLO]

I've seen others who used an Apple product become succesful by changing the destination of the pdf. Using the downloads folder as the destination, they were able to print it. 

[eqjones]

Thanks for the suggestion. I changed my destination from my desktop to my downloads folder and then to my documents folder, both with no joy. That was with command-control-S. If I try to generate a PDF with "Save For Your Records," I don't even get as far as selecting a destination. No matter what I try, I've invariably got to force quit turbotax.

[eqjones]

I booted into Monterey to see if I could turn the trick there, but I got the same hang/force quit as I get in Ventura.

This is a serious problem which looks like it needs an engineering fix rather than a troubleshooting fix!

[CarissaM]

Please follow the instructions here to save and print a copy of your return. 

If these instructions are not working, please click here to speak with us by phone. @eqjones 

[eqjones]

Problem restated: TurboTax Deluxe 2022 running on a MacBook Pro with macOS Ventura 13.2.1 would neither print nor generate a PDF no matter how I initiated the request. TT hung with an interminable beachball and required force-quitting via Activity Monitor. I even created a Monterey installation, but no luck with that either.

I finally called in and spoke to a tech who asked to share my screen, which I allowed. I showed him what was happening, and immediately after I force-quit and restarted TT (for close to the 50th time, mind you) the PDF functionality WORKED!

Was it the screen share? Or did I finally hit the magic number? Insights solicited.

[CarissaM]

I cannot see how the screen share fixed it, but happy to hear that it is finally fixed for you! 

Please let us know if we can further assist you. @eqjones 

[eqjones]

Nor can I imagine the screen share having fixed it, so, after trying, every which way, an awful lot of times, I guess I hit the TurboTax Jackpot.

Thanks for suggesting that I call.

[eqjones]

I was just poking around my plists (Don't ask!), and I found that a new TurboTax plist was created while I was speaking to the TT tech, right about the exact time that my problem resolved itself, and I wonder if it had anything to do with the resolution? Does it mean anything to you?

com.glancenetworks.Log.plist:

<?xml version="1.0" encoding="UTF-8"?>

<!DOCTYPE plist PUBLIC "-//Apple//DTD PLIST 1.0//EN" "http://www.apple.com/DTDs/PropertyList-1.0.dtd">

<plist version="1.0">

<dict>

<key>Directory</key>

<string></string>

</dict>

</plist>