Please help me understand why my state taxes is reading $0?

[ariyelellison8]

Please help me understand why my state taxes is reading $0?

[KeshaH]

If you're expecting a tax refund but your refund is showing as zero when you go to finalize your return, check to see if you've chosen to have your refund applied to the next year's return. 

If you'd like, we can look at your return and see exactly what you see to  help come to a resolution. The return will be scrubbed and won't include any of your personal details.

If you're using TurboTax Online:

Once you're logged in to your account,

- on the left hand panel, click on Tax Tools and then choose Tools

- on the pop up window, select Share my file with Agent

- you'll see a message saying you'll give us a copy of your tax return. Your personal information will be changed so we can't see any private information.

- click okay and you'll get another message with a token

Please reply to this message with your token so that we can further assist you. Let us know what state's included in your return.