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Im trying to put drivers license number in and it wont accept it

1 Reply
Employee Tax Expert

Im trying to put drivers license number in and it wont accept it

Please enter the license number and use any numbers and/or letters but do not enter any special characters such as - or *  or spaces. The message is trying to stop the entry of any special characters or spaces and several states do have only numbers. Please be sure there are no extra spaces at the beginning or the end.

The driver's license number is an added security measure the IRS and States have put in place for 2016 but for most states, your return can be filed and will process without your driver's license number.

For more information, please see below.


To skip the license screen, all fields should be cleared, including the state entry main box.

In the drop down list, move the cursor to top where it has an empty line, click there and the state box will clear.  This should allow you to click on Continue at the bottom of the page and progress.

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