Pd $29- expert final review. Expert called-dropped midway. No call back. cust service can't find expert- suggested a refund thru a link. Refund rejected. How to handle?

[suriya]

$29 is for an expert final review, as suggested by Turbo Tax. The expert didn't reach closure. call got dropped and no call back. no way to reach the expert back. Feel like I paid $29 for nothing. Customer service wasn't helpful to reach the same expert or another. and they suggested the refund and even said the refund would be approved. Then the refund is rejected - with no way to follow up. Very bad customer service for sure. How to handle this?

[LindaS5247]

You can contact TurboTax Customer Service using this link: Turbo Tax Customer Service.

[suriya]

The experience from Turbo Tax so far has been horrible.  Appreciate the link to the customer service -- but it is a generic help page with a phone number.  I was a given a specific link to submit a request for a refund for the expert review. When I submitted a refund, it was immediately rejected - without any links or instructions to appeal or escalate.  It would have been a lot easier to follow up from the refund rejected email itself - with full context for the issue.  Now I am calling the customer service number (which I already knew) and the first thig the system tells me is I have not filed my return.  I already know I have not filed a return.  And there are no instructions to ask for the right help.  The voice recognition could not help me talk to agent.  After 20 minutes to fight with the help number, I am in queue now with the wait time between 15 and 55 minutes. Really???  

Got to be worst customer experience.