Payment error Whoops! We hit a snag loading your data. Please try again

Forum|Forum|2 months ago
April 3, 2026
1 reply
1 view

I get this message when i try to complete my filing, I am filing from the UK, what should i do. I tried clearing cookies and starting from a Private window too.

Thanks.

TurboTax Free Edition Online

CatinaT1

Level 15

Please call Customer Service and tell them you have a "block payment issues, possibly due to billing or an invalid license" and the agent should be able to help you. Here is how you reach customer service: Turbo Tax Customer Service

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17751741968Author

Level 2

No, this still hasn't worked, I have tried to pay for the TurboTax Online Expert Assist Basic 2025 at $59, but it wont accept my UK credit card details. I do not have a United States address.

I tried phoning the number that you sent me, but no help there.

I really need to get this filed.

Thanks.