If you are having trouble recovering your account you can do this simply using our Account Recovery tool. This attached link will take you to where you need to go.
https://ttlc.intuit.com/questions/1899319-account-recovery-request-for-your-turbotax-account
If however, you can't find the purchased download and need help accessing it. I have added instructions for that as well.
If you purchased the downloadable product through Turbotax.com, you can download it whenever you like by simply.
- Sign in to My Downloads.
- Click the blue Download arrow for the product you would like to download.
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Save the download somewhere on your computer where you can find it – your desktop is a good place.
- After the download has finished, install your software by double-clicking the downloaded file.