Paid for 2024 returns but never clicked finish and file

[Andy7201993]

I was charged for my 2024 tax returns bus must have missed the last step and never actually sent my returns. I would like to send them now since I paid for it, but cannot find a way to do it. Does turbotax have all the information still or would i have to enter it again? And how would I do that with out being charged again?

[DoninGA · Accepted solution]

The TurboTax online editions are only for tax year 2025 and cannot be changed.

To complete and file a 2024 tax return, started with the online editions, you will need to download the 2024 tax data file.  Then you will need to purchase, download and install on a personal computer, Windows or Mac, one of the 2024 desktop editions.  Once installed you need to open the 2024 tax data file you downloaded by clicking on File and then on Open Tax Return.

To access your current or prior year online tax returns sign onto the TurboTax website with the User ID you used to create the account - https://myturbotax.intuit.com/

Scroll down to the bottom of the screen and on the section Your tax returns & documents.  Click on the Year and Click on Download .tax file

To complete and file a 2024 tax return using TurboTax you would need to purchase, download and install on a personal computer one of the 2024 desktop editions from this website - https://turbotax.intuit.com/personal-taxes/past-years-products/

A 2024 tax return can only be printed and mailed, it cannot be e-filed using TurboTax.

If you paid for one of the 2024 TurboTax online editions, then you need to contact TurboTax support to see if they will push a 2024 desktop edition to your download account at no cost.

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue

Use this phone number and select TurboTax - 1-800-4-INTUIT (1-800-446-8848)