"our records indicate that you have paid for TurboTax, but have not yet filed your 2020 tax return." However, my returns were accepted 5/15/2021. What have I missed?

[VolvoGirl · Accepted solution]

You may have another account.  I wouldn't worry about it. 

It's common to end up with multiple accounts. First LOG OUT of whatever TurboTax account you're logged into right now. Then use this TurboTax account recovery website to get a list of user ID's for an email address. Run the tool against any email addresses you may have used
https://myturbotax.intuit.com/account-recovery/

If you used the Desktop CD/Download program then the only copy is on your computer and not saved or stored online.

You can also request a transcript from the IRS
https://www.irs.gov/individuals/get-transcript

[jason78]

Hi, 

Thanks for the answer!

There's only a single account attached to the email address, and both the 2020 state and federal returns are e-file and marked as "accepted".

I checked the email address and the phone number.

Somethings gotten crossed on their end, strange.